2025 Update to Employee and Family Assistance Provider
Effective November 1, 2025
We are making a change to our provider for the Employee and Family Assistance Program (EFAP).
What’s changing:
Effective November 1, 2025, TELUS Health will no longer manage our EFAP program. We are transitioning to a new partner, Homewood Health. Employees will now have access to a full range of health and wellness services available under our new EFAP Program.
Why the change?
We continuously evaluate our benefits to ensure they meet your needs. The Homewood Health EFAP program includes not only Counselling Services – for when you need professional help with a challenging situation – but also Life Smart Coaching Services, a suite of work-life services for when you want expert advice, information, and coaching that you can access and use in your own way. Counselling services are available in person, by phone or video, or via online e-counselling (message exchanges or real-time chat).
Life Smart Coaching includes caregiving, life planning, health management, and career management services. Each of the services has been developed to allow you to take a proactive approach to managing everyday challenges and life transitions, and to receive information and support, suited to your unique situation.
In addition to Counselling and Life Smart Coaching, the Homewood Health EFAP program offers access to a new innovative online experience called Pathfinder. Pathfinder is integrated into your experience on Homewood’s online mental health platform Homeweb.ca.
Employees also have access to a variety of online resources to help you take charge of your health and well-being. These include:
- E-Courses, practical learning for improving personal wellness, life skills, and workplace effectiveness
- Sentio, a self-paced online CBT program for depression and anxiety
- Health and Wellness Library, a collection of articles and tools, alongside information on drugs, diseases, natural products, tests and procedures, and general health
- Health Risk Assessment, an interactive tool for evaluating health history and lifestyle habits; and more!
What this means for you
Effective November 1, 2025, employees, and their immediate family, may call Homewood Health at 1-800-663-1142, anytime 365 days of the year. Please be assured that when you use the program, it is completely confidential. For more information, please refer to homeweb.ca and homewoodhealth.com.
November Calendar
November Wellness Calendar
| Date | Day / Observation | Focus / Description |
|---|---|---|
| All Month | National Diabetes Awareness Month | Promotes diabetes prevention, early detection, and healthy lifestyle choices. |
| All Month | Movember | Encourages men’s health awareness—mental health, suicide prevention, prostate and testicular cancer. |
| All Month | Eczema Awareness Month | Promotes skin health and understanding of chronic skin conditions. |
| All Month | Fall Prevention Month | Focuses on preventing slips, trips, and falls—especially as winter approaches. |
| All Month | Indigenous Disability Awareness Month | Recognizes and supports accessibility and wellness in Indigenous communities. |
| All Month | Osteoporosis Month | Promotes bone health, nutrition, and strength training to prevent fractures. |
| Nov 2–8 | National Pain Awareness Week | Promotes understanding and support for people living with chronic pain. |
| Nov 10–16 | National Nurse Practitioner Week | Recognizes nurse practitioners’ vital role in healthcare access. |
| Nov 14 | World Diabetes Day | Global awareness day for diabetes prevention and management. |
| Nov 16–22 | National Addictions Awareness Week | Focuses on reducing stigma and supporting recovery from addiction. |
| Nov 17 | World Prematurity Day | Raises awareness of premature births and infant health care. |
| Nov 18 | National Grief & Bereavement Day | Promotes compassion and mental health support through loss. |
| Nov 18–24 | World Antimicrobial Resistance Awareness Week | Encourages responsible antibiotic use to prevent resistance. |
| Nov 19 | National Enteropathic Arthritis Day | Highlights arthritis linked with inflammatory bowel disease. |
| Nov 20 | National Child Day | Celebrates children’s rights, safety, and well-being. |
| Nov 25 | International Day for the Elimination of Violence Against Women | Advocates for safety, support, and healing for women and girls. |
| Nov 30 | Stomach Cancer Awareness Day | Promotes awareness and early detection of stomach cancer. |