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211 Day

United Way 211



Dial 211 for Local Support Connections

February 11 (2/11) is 211 Day across North America. It is a day of national public awareness, in partnership with United Way Centraide Canada, to highlight the important information navigation service.

211 is Canada’s primary source of information for government and community-based, nonclinical health and social services. The free and confidential service can be accessed in more than 150 languages, by phone, chat, text, and web. 211 helps connect people to the right information and services, making their pathway to care and resources a guided and trusted one.

“With the growing challenges posed by the cost-of-living pressures, more members of our community are reaching out for assistance. The 211 service connects the community to a knowledgeable support worker, helping people access critical, local social services,” says United Way Halton & Hamilton President and CEO, Brad Park.

To help communities cope with increased financial affordability concerns and increased number of social services needs, many local governments have referred residents to 211 to find the help they need. In 2023, the top needs identified by 211 in Halton & Hamilton were housing, such as crisis, domestic violence and homeless drop-in shelters; health, such as support groups, diagnostic services and specialized care; and mental health, such as support groups, counselling and crisis intervention hotlines.

Calling 211 helps people to navigate the system and find support quickly, taking the strain off of agencies and other services such as 911 that would otherwise be handling these calls.

211 Day Instagram


To learn more, visit 211Ontario.ca
Call or text 2-1-1.
United Way Halton & Hamilton